Hydrangea House

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Vacation Rental Reviews

• Fabulous Girls Get Away

  Stayed 2 days ending in July, 2024

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  Overall satisfaction:

  Amanda T from Paragould, AR recommends this vacation rental

  We had the best girls weekend at the Hydrangea House.

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• Do Not Waste Your Money

  Stayed 4 days ending in July, 2024

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  Overall satisfaction:

  Sharon B from Little Rock, AR does not recommend this vacation rental.

  I rented the Hydrangea House in Heber Springs, Thursday through Monday morning. The total cost was $874.89. Upon arrival we unloaded the food we had brought, putting some into the frig and other items onto kitchen shelves. By 9:00 Thursday night we realized there was an ant problem. We sprayed the shelves and counters with Ant Spray we found under the sink. When my daughter used the toaster the next morning the bread immediately became swarmed with ants. We lost many food item removing them to the outside dumpster. I contacted Melanie Butts who I reserved through. She obviously sent the complaint to Hannah Hill Galloway from Arkansas Vacation Rentals who sent an email apologizing and stated she would “try” to send pest control. We went ahead to the lake. When we returned from the lake no pest control person had come. We began throwing away trash and when we opened the kitchen trash can it was full of ants. Ants were crawling everywhere. They were crawling on the outside of the refrigerator, all over the cabinets and on the floor. I immediately contacted Hanna Hill Galloway to inquire about pest control and report the ants were everywhere. Her response was, “I’m sorry you’re having to throw out the trash!” She also said the pest control person would be here before 4:00. Once the pest control man came he found ants were coming from the floor, the ceiling, and completely covered the entire kitchen. It was a nasty mess. We were unable to use the kitchen due to the ants and the enormous amount of bug spray! It was disgusting. On top of the extreme ant problem on Saturday the outside sprinkler system apparently broke and flooded the front yard! My son-in-law had to shut the outside water off! I would not recommend renting the Hydrangea House in Heber Springs. The problems truly were abundant and Hannah Hill Galloway was very sarcastic. I am demanding a refund. Don’t waste your money on the Hydrangea House.

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• End of summer trip

  Stayed 2 days ending in August, 2023

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  Overall satisfaction:

  a guest from Fort Smith , Arkansas recommends this vacation rental

  The property was in excellent condition. The staff could not have been more helpful. An hour after we checked out I got a text saying the cleaning crew found items we had left, including my wife’s Apple Watch. They graciously agreed to mail the items to us. — Can’t ask for anything more!

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